Introduction

Encore Marketing Consultancy Limited (“we,” “us,” “our,” and “Encore”) respect your right to privacy and take your privacy seriously. Encore is committed to taking appropriate steps to protect and secure any personal information you give us. This Privacy Policy explains how we collect, use and share personal information about you via our online services including our website and App ("Online Services") or give us in any other way (together, the “Services”). If any parts of our Online Services connect you with third party online services, those services do not operate under this Privacy Policy. Please review the privacy policies posted on those other online areas to understand their procedures for collecting, using, and disclosing personal information.

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Key items you should know about how we use your information:

• We may use your information (and the information of those travelling with you) for purpose of completing travel arrangements.

• This includes sharing your booking information with other parties to fulfil your travel arrangement.

• We also may engage other third-party vendors who provide services or functions on our behalf.

• You can contact us about updating or accessing your information through our contact information through admin@weencore.com.

• We may use information like cookies for purposes including, but not limited to: improving your experience on Online Services; and improving our services generally.

• From time to time and usually following an interaction with us, we may ask you for your feedback to provide you and others with better service.

We recommend that you read this Privacy Policy in full to ensure you are completely informed. If you have any questions or concerns about our use of your personal information, then please contact us through admin@weencore.com.

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What personal information do we collect and why?

The personal information that we may collect about you broadly falls into the following categories:

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• Information that you provide directly to us

We may ask you to provide personal information directly to us. For example, we may ask you to provide your contact details such as full name, street address, telephone number, email address, and date of birth as necessary, in order to, for example:

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- create or register an account with us;

- provide the services and information you request;

- have an emergency contact number for you;

- update frequent flyer or loyalty program information; and/or

- submit inquiries to us.

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When creating an account, you will provide a login name/member ID as well as a password.

Your personal information may also be linked to Cookies to enable the proper operation of our Online Services, and collect information on how you used our Online Services.

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If you’re an employee of a corporate account, a vendor or other type of business partner such as a property owner, property manager, travel agent, other information collected can include employer, employee identification number, or other relevant details.

We may also use your personal information for other purposes described in the “How we use your information” section below.

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• Special Categories of Personal Information

Certain types of personal information, such as some government-issued identification numbers, religion, health or sexuality, are considered sensitive and require additional protection under applicable laws. We take appropriate steps to limit the circumstances under which we may collect sensitive personal information; examples of this information include the following:

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- Health-related information may be needed to provide appropriate travel accommodation and accessibility or facility requirements.

- Government-issued identification numbers like passport or driver’s license number may be required for flights, vehicle rental or other travel reservation.

- Other information that you can specify at your option and which may imply or suggest information like religion, health or other information, such as dietary needs.

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• Information that we collect automatically

When you visit us on our Online Services, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include, but is not limited to, information like your IP address, device type, unique device identification numbers, browser-type (such as Firefox, Safari, or Internet Explorer), your Internet Service Provider (ISP), your operating system and carrier. For website users, details of any referring website or exit pages as well as broad geographic location (e.g., country or city-level location) may also be collected.

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We may also collect other technical information such as how your device has interacted with our Online Services, including the pages accessed and links clicked, for example, trips viewed and the time and date of these.

Collecting this information enables us to better understand the visitors who come to our Online Services, where they come from, and what content on our Online Services is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Online Services for our visitors, for example, to customize your user experience and tailor your searches.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology.”

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• Information we collect when you use Apps

When you use one of your smart phone app, tablet app, or applications for other platforms (collectively “App” or “Apps” as applicable), we may also collect, for example:

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- Information about the functionality of the Apps you access and use. This allows us to identify those areas of the Apps that are of interest to our customers so that we can refine and continuously improve the Apps.

- Your device’s unique device identifier (“UID”). Each App sends us the device's UID, a sequence of numbers or characters that are unique to your device. We use this on the first opening of the App so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools. When an email address is provided, we associate this with your current UID/cookie ID for the purposes of providing a seamless experience across your devices.

- Error reporting information. This enables us to investigate the error and to improve the stability of the App for future releases. As part of these error reports, the App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We may use this information to investigate and remediate the error and to assist you in completing an impacted booking.

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You have the ability to control what information an App sends to us. You can exercise this control either by changing the settings of the App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the App from your device entirely and access our services through our website.

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• Information that we obtain from third party sources

Periodically, we lawfully obtain personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive includes updated contact information like email, purchase history, and demographic information.

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• Information we collect when you communicate with us via the following methods

Social Media: If you make use of any of our social media features on our Online Services or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their privacy policy.

When using a social media feature, if you have chosen to include personal information in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Subject to your privacy settings, we access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. We do not store or use any data related to the friends you are connected with on a social media site

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We may also access information from social media providers about your use of an App that we run on their website. Therefore, we encourage you to review the privacy policy of any social media provider you use.

Call Monitoring and Recording: Calls to and from our customer service teams may be recorded or monitored for quality control purposes, analytics, to protect us in the event of a legal dispute and for staff training. Call recordings will be maintained consistent with this Privacy Policy. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

Other Online Communications: Any interactions you have with us through our Online Services, such as chat, will be recorded and monitored for quality control purposes, to protect us in the event of a legal dispute and for staff training. This information will be processed and maintained consistent with this Privacy Policy.

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• Cookies and similar tracking technology

Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). This website may use cookies for the following general purposes, including but not limited to:

- To help us recognize you as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site.

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- To help us customize the content provided to you on this website and on other sites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, our service providers, or our partners to recognize you as you navigate on the Internet and to present you with information based on your apparent interests.

- To help measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

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The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to request to disable cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.

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This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or read cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to, for example, help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

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We may combine the information you give us with information related to your transactions and information we receive about you from third parties who carry out services on our behalf. The information received via Cookies and similar technologies may allow us to track your activities across devices and users' clickstream data associated with the Cookies.

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In general, we will use the personal information we collect from you only for the purposes described in this Privacy Policy or for purposes that we explain to you at the time we collect your personal information.

 

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Who do we share your personal information with?

• Third party services providers who provide data processing services to us (for example, to support the delivery of; provide functionality on; or help to enhance the security of our Online Services), or who otherwise process personal information for purposes such as credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. Where third-party service providers have access to data they will only collect information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.

• Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our Online Services. You can tell when a third-party business partner is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we will on occasions share information about you, including your personal information, with those partners. An example of a business partner would be a third-party loyalty program that you will earn points for, through a booking.

• Travel suppliers such as hotel, airline, car rental, insurance, Property Owners, and, where available, activity providers, rail and cruise lines, who fulfil your travel reservations. Services provided by a third-party supplier are generally described as such. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit in accordance with their own independent Privacy Policy. From time to time we may share anonymous reviews with our hotel suppliers. On such occasions we do not share reviewer names or contact information unless you have explicitly told us that we may. We are not responsible for the hotel deducing your identity from the content of your review and contacting you directly.

• Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your interests or those of any other person;

• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements;

• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy; or

• Any others with your consent to the disclosure.

On occasion, we may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations.

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How do we use your information?

We use the information we collect for a variety of purposes supporting you and our business uses, including to:

• fulfill the transactions that you make, such as booking a hotel;

• provide you with travel confirmations and important travel updates for your upcoming trip (via channels such as email, SMS, and/or push messages);

• verify your identity for fraud prevention purposes;

• manage your account, including processing payments;

• communicate with you in general, particularly if there is a change to your booking;

• provide customer services related to your booking or to respond to any inquiry you make;

• measure interest in and improve our products, services, and website functionality;

• notify you about special offers, coupons, sweepstakes and travel-related products and services that may be of interest to you. You may receive these through various channels, including by email, SMS, push messages, post mail, or telephone, or via advertisements on third-party sites, including through social media;

• otherwise customize your experience with this website or App;

• reward you as part of any reward and recognition program you choose to join (whether this is our program or that of a third party);

• obtain information from you, including through feedback you give or surveys you complete;

• carry out statistical analysis about the use of our website and Apps and the services we offer to improve each aspect of what we do;

• protect our rights as a company, including as to our intellectual property, for example;

• resolve disputes, collect fees, or troubleshoot problems;

• prevent potentially prohibited or illegal activities;

• enforce our Terms of Use and other agreements; and

• as otherwise described to you at the point of collection.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at the information provided at the bottom of this Privacy Policy.

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How do we protect your personal information?

We want you to feel confident about using our Online Services to make travel arrangements, and we are committed to taking appropriate steps designed to protect the information we collect. While no Online Services can guarantee absolute security, we have implemented appropriate technical and organizational measures to protect the personal information that we collect and process about you.

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International data transfers

The personal information we collect, or is collected on our behalf, may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). While such information is outside of your country of residence, it is subject to laws of such other countries, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

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We will only process personal information in ways that are compatible with the purposes outlined above in this Privacy Policy (or those you later authorize). Before using your personal information for materially different purposes or disclosing it to independent third parties, we will provide you with the opportunity to opt out. Further choices and means you have for limiting the use and disclosure of your personal information, you may contact us at admin@weencore.com and we will respond to your inquiry promptly.

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Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

 

You may have the right to access personal information that we hold about you and request that we correct, amend or delete it if it is inaccurate.

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If you have any inquiries or complaints about our handling of your personal information, you should first contact us at admin@weencore.com and we will respond to your inquiry promptly.

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Changes to This Notice and How to Contact Us

Updates to this Privacy Policy

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make, and in accordance with applicable law. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.

If you have any questions about changes to this Privacy Policy, please contact us at info@weencore.com and we will respond to your inquiry promptly.

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How to contact us

If you have any questions or concerns about our use of your personal information and information within this policy, please contact us at info@weencore.com and we will respond to your inquiry promptly.